Customer FAQ's

WHEN WILL MY ORDER BE SHIPPED?

We make every effort to process orders within 5 business days of when they are received. Once the package is shipped it can take 3 - 7 business days for delivery (for all orders within the United States Of America (USA)).

Please keep in mind, orders do not ship on weekends or on American holidays such as: New Year's Day, Presidents Day, Christmas Day etc.

HOW QUICKLY ARE ORDERS DELIVERED AFTER SHIPMENT?

Once your order leaves the warehouse, the shipping method you select determines how quickly the order will arrive to your doorstep.
Most orders arrive within 3 - 7 business days for all orders within United States Of America (USA).

The warehouse needs one business day for order processing. US Postal Services (USP) does not count the day it receives shipping information as a business day, so for example, you can expect a USP Next Day shipment to arrive 3 business days after the order was placed. Orders shipped via USP will not be delivered on Saturday, Sunday, or national holidays.
International shipping methods:

• International Standard — Delivers in 7 - 14 days, unless delayed in customs. No tracking information is available for orders shipped outside the United States of America (USA). International orders may experience delays in shipping due to inbound and outbound processing.

 

HOW CAN I TRACK MY ORDER?

The tracking number associated with your order will be sent in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly.
Domestic and international orders sent with standard shipping will not have a tracking number, but you can check the status of your order through our fulfillment center.
 

CAN I CHANGE OR CANCEL MY ORDER?

Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or cancelled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us and let us know asap.
 

MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?

The shipping address for orders that are already on their way to you cannot be changed by our fulfillment center.
US Postal Services is not able to change delivery addresses once an order has been shipped.
 

CAN I RETURN OR EXCHANGE AN ITEM I’VE PURCHASED?

If you need to return an item or exchange it for a different size, just contact us and let us know the reason, and we’ll help right away. Items can be returned within 30 days of purchase for a refund or an exchange.
 

WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?

We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be cancelled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.

WILL I BE CHARGED A CUSTOMS FEE FOR MY ORDER?

All orders shipped outside United States may be assessed customs fees by the government of the destination country. The shipping fees charged for your order do not include custom fees. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarise yourself with the customs charges in your country before you place an order.

I WISH TO PURCHASE AN ITEM, BUT IT'S OUT OF STOCK ON THE SITE. WHAT SHOULD L DO AND HOW OFTEN DO YOU RESTOCK?

Good news! We get new items frequently, especially our most popular items. You can request to be notified by email just specify the product you were after. Once the item is restocked, you’ll be notified right away.
 

I AM AN INTERNATIONAL CUSTOMER AND I AM NOT SURE HOW MUCH I'II BE CHARGED FOR A PURCHASE?

MazKollection is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company being used on the transaction. 
 

WHAT PAYMENT METHODS DO YOU ACCEPT?

MazKollection offers convenient PayPal payment and we are in the process of arranging store credit in the form of e-gift cards, so stay tuned to future changes.
 

I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL?

If you do not receive an email from MazKollection within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email on info@mazkollection.com for assistance to update your order.
 

DO YOU REFUND SHIPPING FEES?

Shipping fees are non-refundable. 
 

I HAVE A QUESTION ABOUT MAZKOLLECTION.COM THAT ISN’T RELATED TO AN ORDER.

Don't see your question answered?  Contact Us Here with your order number in the subject - Mondays-Fridays between 9:00 AM to 5:00 PM. 
Happy shopping! 
XOXO